When on-site intervention is needed — a workstation not working properly, a router that needs replacing — we physically come to your location with our local partners. We cover the globe extensively and dispatch the right technician based on the type of issue, agreed SLAs, and your operational hours. That way, you resolve issues quickly without halting departments or your entire site.
Main benefits
Guaranteed response times: clear SLAs (e.g. NBD/4h on-site) and action windows agreed with management.
Widespread coverage: network of qualified partners across the territory — ideal for branch offices, retail, and construction sites.
Consistent quality: standard procedures and shared checklists — same level of service everywhere.
Predictable costs: fees and hourly packages with travel included or predefined, no surprises.
Single coordinator: we handle diagnosis, spare parts, access, and reporting — you deal with just one point of contact.
Continuità operativa: interventi programmati fuori orario o in finestra ridotta per minimizzare i fermi.
Cosa ottieni
Integrated on-site dispatch with our Service Desk, operational standards shared with management, spare part management and “advance replacement” option for network equipment and user devices, scheduled interventions and on-call emergencies, flexible coverage hours (business hours, extended, 24/7), escalation to 2nd/3rd level specialists, and easy-to-read reporting.
